Bloomington Shuttle Service

Frequently Asked Questions

Privacy Policy

Frequently Asked Questions

Q: How do I pay for a trip to the airport on the shuttle?
A: You can purchase tickets online or at the kiosk at the shuttle stop. Ticket vending machines are located at each pick-up location for the service. You may pay by using Visa/Master Card or Cash (exact amount only). The drivers do not sell tickets and cannot make change. It’s best to purchase your ride card well in advance of your departure time.

Shuttle reservations are non-transferable and non-refundable.
Shuttle tickets purchased at the kiosks expire 30 days from the day of purchase.

Q: How much luggage may I bring on the shuttle?
A: You may bring two suit cases of no greater than 70 lbs or 62 linear inches and one carry item which must be able to fit under your seat or in the compartment overhead.

Q: Can I travel with my pet on the shuttle?
A: No. While we love animals some passengers may be allergic or have other issues with live animals in the passenger area, our luggage bays cannot safely house an animal. Of course service animals for impaired passengers are always welcome.

Q: Do I need a reservation to ride?
A: We recommend you make a reservation online at www.bloomingtonshuttle.com or by calling us at 812-332-6004. During busy travel periods our reserved riders are always seated first.

Q: Can I pre-pay a ticket for someone?
A: You may purchase online and input the "passenger name" on the payment page. You may purchase a ride card from any of the vending machines at the shuttle pick-up locations at any time and mail it to the passenger. You may also call our office no less than one week in advance and we can mail a ticket out for you (there is a fee to do this).

Q: When should I be at the shuttle stop to catch the bus?
A: We recommend you are waiting at your shuttle stop no less than five minutes before the scheduled departure time, make sure you have purchased a ride card.

Q: What if I have more than one carry on and two checked suitcases?
A: The shuttle bus luggage compartments have a limit on space per passenger. If you will be bringing additional items you will need to purchase an additional ride card and use the seat next to you.

Q: Exactly how does the airport shuttle ticket machine work?
A: Inside at each shuttle stop a blue ticket vending machine is there to serve you. You simply insert cash in the exact amount of the fare in the bill acceptor and then press any of the lighted buttons and a plastic ride card is then dispensed. It’s important to remember that you have one minute when you start feeding money into the machine to complete your purchase ! To use your credit card just swipe your card with the mag stripe as shown on the machine and when the flashing lights turn solid press any ticket button and wait for the authorization. Give your card to the driver when you board the shuttle.

Q: Can the shuttle buses be rented for use by private groups?
A: Of course ! It’s called chartering a bus and we do it every day. Bloomington Shuttle is insured and licensed to provide both large and small group transportation to anyplace in the U.S., Canada or Mexico. Just call our reservation center at 800-589-6004 and tell us where you would like to go!

Q: Where do I find the shuttle at the airport ?
A: The shuttle picks up at the Ground Transportation Center located directly across from baggage claim area on the lower level of the main terminal. You’ll find our kiosk and ticket vending machine there.

Privacy Policy

General

Bloomington Shuttle respects the privacy of every individual who visits our site. This Privacy Policy outlines the information Bloomington Shuttle may collect and how we may use that information. This Policy will also instruct you on what to do if you do not want your personal information collected or shared when you visit our site.

Personal Data

Bloomington Shuttle will not collect any personally-identifiable information about you (e.g. your name, address, telephone number, or email address ("personal data") through our site unless you have provided it to us voluntarily. If you do not want your personal data collected, please do not submit it to us.

When you do provide us with personal data, we may use that information in the following ways, unless stated otherwise: we may store and process that information to better understand your needs and how we an improve our products and services; we (or a fulfillment house or other third party on our behalf in connection with a promotion) may use that information to contact you; and/or we may provide other third parties with aggregate - but not individual - information about visitors to or users of our site. We do not now and do not intend to sell, rent, or market personal data about you to third parties.

Children/Direct Notice To Parents

Bloomington Shuttle has no intention of collecting any personal data from individuals under thirteen years of age without parental consent. Where appropriate, we will specifically instruct children not to submit such information on our site and/or will take reasonable steps to ensure parental consent to such submission.

In the event Bloomington Shuttle offers some service or promotion that requires submission of information from children, your consent is required. Notice may be provided in a number of ways, including sending an email message or a notice by postal mail. At any time you may write to us to request a summary of any information we have retained or to ask that it be deleted.

Parents should be aware that Bloomington Shuttle's Privacy Policy will govern our use of personal data, but that information which is voluntarily given by children (or others) in chat sessions, email exchanges, bulletin boards or the like may be used by other parties to generate unsolicited mail. Bloomington Shuttle encourages all parents to instruct their children in the safe and responsible use of their personal data while using the Internet.

Additional Information Collected Automatically

In some cases, we may automatically (i.e. not via registration) collect information about you that is not personally-identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using and the domain name of the website from which you linked to our site.

Information Placed Automatically on Your Computer/Cookies

When you view our site, we may store some information on your computer. This information will be in the form of a "Cookie" or similar file and can help us in many ways. For example, Cookies allow us to tailor a website to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.

Bloomington Shuttle Service, Inc | 3200 Venture Blvd. | Bloomington, IN 47404